IMCD + Alchemy | Continuous Improvement

Summary

Jerome Bollard, technical director at IMCD, discusses how Alchemy's laboratory software platform facilitates cross-functional alignment, collaboration and continuous improvement.

Notes

Jerome Bollard, technical director at IMCD, goes over some of his favorite Alchemy features and the business outcomes they drive for IMCD. He also discusses the benefits of working with Alchemy's customer success team and the role their collaboration plays in IMCD's current and future success.

Transcript

Now that emceed has multiple business groups, hundreds of users and dozens of labs running on the alchemy platform. What would you say 3 to four key features or capabilities are in terms of IMC perspective? Thanks to the alchemy platform, I think we have really managed to better align the process to increase the communication between our laboratories. But on top of that, we are now more capable of knowing a product better. So we have increased this product knowledge that was really key for us and also improve the formulation expertise while always managing the access rights to the different users to make sure that we are capable of setting some borders between all laboratories. Beyond features which we know everyone loves. What are a few of the strongest attributes about the relationship and partnership between IMC and alchemy? We have built a trustful collaboration between emceed and alchemy during those past few months, Thanks to the great customer success team that was there from the beginning, during the preparation work, during the rollout of the solution, and after the rollout of the solution. I think one for me, one of the key outcomes is when you go for such a solution, it's not only about the preparation, but it's also about the continuous development of the solution. And there I think that together with alchemy, we have a successful story to continue improving the system, to meet the expectation of the labs and technical centers.

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