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Strategic Account Manager

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San Francisco Bay Area
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We’re Alchemy and we’re changing the world with software + science

We are an industry-specific cloud software company helping the $1 trillion specialty chemicals industry embrace digital transformation to accelerate innovations in chemistry. If you love advanced technologies, science, business software, and ambitious teams, we’d love to hear from you. Headquartered in San Francisco, we are a global company serving customers on all continents.

To learn more visit www.alchemy.cloud

Detailed Company Information

Alchemy is a San Francisco-based, Bowery Capital and Uncork Capital-funded enterprise SaaS startup for specialty chemicals and materials sciences companies. From concept to chemistry, Alchemy powers the digital lab of the future.

The Alchemy platform integrates the features of disconnected, legacy lab software into suites of customized lab applications, so our customers can speed product development. We do this quickly and efficiently, with our “no-code” process automation platform, dynamically generating applications based on types of lab work, test methods, lab equipment and organizational structure. Our customers get digital best practices in 60 days per lab which help them bring new products to market faster and more cost effectively. 

Job Summary

Alchemy is looking for an experienced Strategic Account Manager to join our team and drive adoption and business for our cloud-based platform. Key Strategic Account Manager will be accountable globally for these customer relationships and achieving sales, account growth and client success objectives at some of our largest and most strategic accounts. The position involves developing long-term growth plans,  identifying and qualifying platform growth opportunities, and efficiently leveraging broader Alchemy resources in order to bring opportunities to successful fruition.

This position offers a unique opportunity to play a critical role in Alchemy’s success as it continues to grow 4x year on year. This position is best filled by someone with an owner's mindset who is excited about working closely with the CEO to determine how best to scale up Alchemy’s GTM motion and inform its product strategy with customer insights. Strategic thinking, technical and operating vision, analytical skills, and the ability to work effectively and enthusiastically with a growing team are critical.

Responsibilities

  • The Strategic Account Manager will serve as the principle point of accountability for the Alchemy at our largest and most promising customers and will leverage resources across Product, Customer Success and Sales to achieve account objectives and serve the account globally
  • Develop and execute strategic account management plans for assigned accounts including hosting QBRs, crafting account-specific Key Success Objectives and creating metrics for account growth opportunities
  • Ensure each resource serving an account has clarity on the long-term account plan and implement regular communications globally both with the account and within Alchemy
  • Frame Alchemy’s platform expansion, additional usership and increased share of wallet in the context of corporate and lab strategy, operations and impact in compelling ways
  • Cultivate relationships that provide Alchemy direct access to our key customers’ C-level decision makers across R&D, Innovation, Technical Service and IT
  • Consistently attain revenue and booking targets for assigned accounts as well as implement strategies to grow % share of wallet YoY
  • Represent Alchemy in a manner consistent with our company brand, business principles and ethics
  • Work collaboratively with Alchemy Customer Success, Product, Technology and Legal as appropriate to provide a seamless expansion experience to our accounts
  • Collect and analyze account feedback and expansion process metrics to continuously improve tactics, inform pricing and packaging and influence product roadmap
  • Work collaboratively with leadership to inform go-to-market strategy and scale sales across segments and geographies
  • Maintain and update account and opportunity data within company systems as directed
  • When safe, be excited to travel for work

Requirements

  • Chemistry, chemical engineering, biochem, or materials science degree highly preferred
  • 5+ years experience selling enterprise software, SaaS and/or related IT services into complex environments (ideally at specialty chemicals or materials science companies)
  • Strong knowledge of speciality chemicals and/or materials science industries including current challenges and opportunities for improvement in R&D, Innovation and/or IT functions 
  • Demonstrated consistent track record of being a trusted advisor within large, complex accounts
  • Ability to gain executive credibility, understand organizational political dynamics and competitive awareness
  • Ability to leverage a consultative approach to drive positive outcomes for clients
  • Strategic account planning, organizational and sales execution skills
  • Consistent tenacity and drive to achieve sales as well as other OKR targets 
  • Strong application software experience
  • Demonstrated success with process approached selling
  • Highly self-motivated and collaborative
  • Excellent oral and written communication skills
  • Love of learning and entrepreneurial spirit with a bias for action

We don’t accept candidates from recruiters or placement agencies for U.S. positions. If you have a candidate interested in Alchemy, they should apply directly below or at careers@alchemy.cloud

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Alchemy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

"95% of chemicals CEOs plan to innovate around technology over the next 3 years to drive improved process innovation."

- IDC Research